Please note there are currently still some postal/courier delays in parts of the country due to the current COVID-19 crisis. Even if your local area is not affected, there may still be postal backlogs/delays in parts of the country that your parcel travels through and it may take longer to reach you. Please be patient and bear with us during this difficult time - We very much appreciate your cooperation. Thank you.
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You aren’t being charged VAT by us which is why you will be charged in your country.
We hope you are very happy and satisfied with your order, but if for any reason you need to return your order you can do so within 1 month of purchase.
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve agreed with Rolfe & Wills that doing so won't affect any refund you may be entitled to.
You’re liable for any diminished value of the product resulting from the handling of the product in any way other than what’s necessary to establish the nature, characteristics and functioning of the product while you’re responsible for it (this includes, in the context of a return, when the product is in transit back to the Rolfe & Wills.
If an item is damaged during transit to you, we will happily replace the product after photo evidence has been provided.
Please email me at to discuss the return. Return address is: Rolfe & Wills, Garage Studios, Stanley Park, Bristol, BS5 6DT.